Shipping FAQ's

We offer Cash on Delivery Nationwide.

HOW LONG SHOULD I WAIT FOR MY ITEMS TO ARRIVE?
METRO MANILA
2-5 BUSINESS DAYS
PROVINCES
3-7 BUSINESS DAYS

We offer RUSH order if you pay via Paypal, BDO or Paypal. We also have Special same day delivery for only Php 699 via Grab or Lalamove.

For International Orders

Time depends on the shipping options you have chosen on our check out page.

Economy 15-45 Business Days
DHL Express 4-7 Business Days

All items will come directly from our warehouse in the Philippines and not from China.
We are not a drop shipping company.

For Philippine customers

Please take note that our cash on delivery service is handled by a third party courier, whether it would be Lazada, 2go, Lbc, Airspeed etc. We do not hold or control the time of the delivery once it is on transit status. If you would like to receive your order on rush basis, we also accept rush order via straight payment. Thank you ^_^

I DID NOT RECEIVE ANY CONFIRMATION WHAT SHOULD I DO.

If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation withing 24-72 Hours, please contact us at thehomespacompanyph@gmail.com

RETURNS AND REFUNDS

We accept refunds or returns within 7 days of purchase. Please send us the receipt or order number to thehomespacompanyph@gmail.com.

We will refund or replace the item if

* Item is not dropped, immersed in water, internally opened.
* Item was bought from our store
* Item has factory defect

We will not refund or replace if you just wanted to change your mind, it is the buyer's responsibility to buy at his/her own volition.

MY ITEM HAS NOT ARRIVED ON THE GIVEN TIME FRAME.

There are instances where the shipping time takes more than we stated, this is because of some reasons

* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area

Always make sure to complete your Address to ensure a successful delivery.

For more questions, please email us at thehomespacompanyph@gmail.com